Frequently asked questions

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1)  Do you sell prints of your artwork?

     Yes! Go to the "Prints" page and choose any of my prints that are offered in several types of applications.

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2)  What is the cost for shipping?

      Artwork can also be picked up from my studio.   If your intention is to pick up a painting (s) please let me know so that we can arrange for a mutually convenient time. Click on "Contact" to send me a message. Price includes shipping for U.S. and Canada only.  Applicable taxes are extra.  Should you wish to pick up the painting yourself, a voucher representing 25% of your purchase will be provided to you which you can redeem towards your next purchase.  Please note that there is an additional charge of $75 on shipping for canvas paintings larger than 24"x24".

3)  Do you provide international delivery? 

      Yes and shipping rates will depend on crating, insurance and destination. The artwork can also be packaged and crated for the client to take away.

4)  What are your delivery options?

      We offer Standard international delivery that ranges from 2-11 business days depending on your location.

 

5)   How do I track my order?

       After we have shipped your order, you will receive a confirmation e-mail along with a tracking number.

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6)  What types of payment do you accept?

     The shopping cart will take you to PayPal.

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7)  Can I pay for the artwork in monthly instalments? 

   Yes, for artwork (s) sold for three thousand dollars and or more, payment can be made in three equal monthly instalments.  The painting (s) is shipped only after receiving payment in full.


8)  How do I return an item?  What if my package is damaged?

    We strongly believe that you never truly experience a piece of contemporary art until you have lived with it.  I offer a seven-day return policy guarantee.

   

    Buy from my online art gallery, live with your chosen artwork for one week, and if you are not entirely happy - return it to us in the same condition it arrived.

    We will issue you a full credit on the purchase price of the art, but  you will be liable for the return shipping. 

 

    You must ensure that the artwork is securely packaged for return shipping. At this time, there are no returns on special orders or orders shipped outside of Canada.  We will not accept returns for items that have been damaged in transit due to insufficient packaging. If this is found to be the case, the item will be returned to the customer at the customer’s expense. 

 

   * Client is liable for the cost of the return shipping.

   * Commissioned artwork may not be returned.

   * Artworks that have been removed from their stretchers for cost effective shipping cannot be returned

 

     Returns Process

     If you would like to return an item, please email us at info@darwent-paintings.com within 7 days of receiving your artwork, stating your reason for wishing to return the item as well as the collection date and address.  We will schedule a courier to collect the artwork and send you a confirmation email. Please print out this email and include it with the artwork being returned. We will credit your purchase after the artwork is received and item checked. We will do everything we can to process refunds quickly, but please allow up to 10 working days.

Please note that our policy and or prices may change at anytime and without notice.

    

     

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